SAP Knowledge Base Article - Preview

1926429 - USB HID devices not working with Microsoft Lync -SAP Contact Center

Symptom

You tried to use a USB HID (Human Interface Device) with CDT and Lync running on the same machine, but there is conflicts and calls in CDT are terminated unexpectedly.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

HID devices, Microsoft Lync, Compatability, Compatibility, Jabra, USB devices, HID_SHAREMODE, BCMAXPXY, USBHS, Skype, terminal_HS_HIDHS.msi, JABRA, UsbHid , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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