SAP Knowledge Base Article - Preview

1922646 - Transaction Duplicated After abnormal Shutdown

Symptom

POS; Transaction Duplicated After abnormal Shutdown

In which Version and build# customer reported the issue?
- 10.3  Build 559 and Build 571

Steps to Duplicate:
1. Press Regular Sale
2. Sell Items
3. Press total
4. Select Check Tender
5. Enter Amount
6. Wait for Validation Message
7. Shutdown Pos (Turn it off)
8. turn on Pos
9. Pos will recover Txn and Will continue

* trx only generates M records


Submit parsed logs where required, and provide analysis of the
investigation:
- See reproduction attachments

What is the business impact?
-  MEDIUM

What Version the client would like their fix put into?
- 2.3 B559, 571, 686 and latest


Read more...

Environment

SAP Point of Sale - All versions

Product

SAP Point-of-Sale all versions

Keywords

KBA , IS-R-TGM-POS , Transactionware GM-POS , Problem

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