SAP Knowledge Base Article - Preview

1921910 - No audio after a call is transfered from IVR to a queue then allocated to a serving agent

Symptom

The agent cannot hear the caller that was transferred to him/her


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

No audio on transfers, Modules, MRS, ETC, External Terminal Controller, SIP BRIDGE, H323 Bridge, Media Routing Server, AdjustCodecForTwoCalls, SipResponse has no via list , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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