SAP Knowledge Base Article - Preview

1921126 - What authorizations are required for VAR? - Incident Management

Symptom

  • S-User ID partner authorizations
  • Setting up partner access to end user customer account
  • Messages will not forward from Solution Manager to SAP ONE Support Launchpad

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Environment

  • SAP Solution Manager
  • Launchpad Incident Management

Product

SAP Solution Manager all versions

Keywords

SMIV, ITSM, Value Added Reseller, permissions, Report an incident, Create Customer Messages, Send incidents to SAP, Send Customer Messages to SAP, Close incidents,  Confirm Customer Messages, Open Service Connections, Maintain System Data , KBA , SV-SMG-SUP , Service Desk / Incident Management , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , Problem

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