1918636 - CRM IC toolbar buttons like END or Clear Interaction do not react anymore after software update or SAP Note implementation | SAP Knowledge Base Article

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1918636 - CRM IC toolbar buttons like END or Clear Interaction do not react anymore after software update or SAP Note implementation

Symptom

You have updated your system or you have recently implemented an SAP Note. When IC agents press END button or any other button in the CRM IC toolbar, nothing happens.

When switching off your customer enhancement - add parameter WCF_IGNORE_ENHANCEMT with value "A" in SU3 - the buttons work well and all business objects that have been changed during the customer interaction are successfully saved.


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Environment

  • CRM 7.0 and above
  • You have enhanced UI components like CRMCMP_IC_FRAME/HiddenView or ICCMP_HEADER/HeaderViewSet. To identify your enhancements, see transaction SM34 viewcluster BSPWDVC_CMP_EXT.

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Enhanced component CRM Interaction Center , KBA , CRM-IC-FRW , Framework , Problem

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