1918086 - ERROR: Unable to get iView | SAP Knowledge Base Article

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1918086 - ERROR: Unable to get iView

Symptom

  • While using the portal, a Portal runtime error occurs.

! Portal runtime error.

  An exception occurred while processing your request. Send the exception ID to your portal administrator.

  Exception ID: <EXCEPTION_ID>

  Refer to the log file for details about this exception.

 

  • When checking the full exception on the defaultTrace file you will get one of these errors:
#2.0#<TIMESTAMP>#+0100#Error#com.sap.portal.prt.connection#
#EP-PIN-PRT#tc~epbc~prtc~api#C0000A3C048599520000000000000EB8#15058750000000004#sap.com/irj#com.sap.portal.prt.connection#<USER>#17707##7D4F21A625E111E382E7000000E5C73E#4ccea1b425e411e3c659000000e5c73e#
4ccea1b425e411e3c659000000e5c73e#0#Thread[HTTP Worker [@1452407033],5,Dedicated_Application_Thread]#Plain##
Exception ID:<EXCEPTION_ID>
[EXCEPTION]
com.sapportals.portal.prt.runtime.PortalRuntimeException: Unexpected error - Unable to get IView: :
     at com.sap.portal.prt.core.PortalJNDIHelper.getPropertyContentProvider...
[...]
Caused by: javax.naming.InvalidNameException: Character not allowed: ':' in ':'
[...] 

or 

#1.5 #005056A503850084000000AF000017080004E7385C16F4EC#<TIMESTAMP>#com.sap.portal.prt.runtime#sap.com/irj#com.sap.portal.prt.runtime#<USER>#1222##n/a##8e41b355260511e3c487000000498482#SAPEngine_Application_Thread[impl:3]_27##0#0#Error##Java###<TIMESTAMP>
[EXCEPTION]
{0}#1#com.sapportals.portal.prt.runtime.PortalRuntimeException: iView not found: :.default
at com.sapportals.portal.prt.deployment.DeploymentManager.getPropertyContentProvider...
[...]

For details on how to get the defaultTrace, check SAP KBA 1596214.

 

  • If an HTTP traffic trace is collected the following request can be seen: 

    http://<HOST>.<DOMAIN>:<PORT>/irj/servlet/prt/portal/prtroot/://<BACKEND_HOST>.<BACKEND_DOMAIN>:<BACKEND_PORT>/sap(ZT1XWkE3bWpPSnpvTUVzelFjQ01ldW53LS1YckFWajBpSUt0dlhrXzVqSmFCb0JBLS0=)/bc/gui/sap/its/webgui

    On the URL we observe the sequence of characters: prtroot/://<BACKEND_HOST>

    To perform an HTTP trace, HTTPWatch can be used. For more information about how to install/use HTTPWatch see SAP KBA 1558903.


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Environment

  • SAP NetWeaver Application Server Java
     
  • Enterprise Portal

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

Portal Runtime exception, 500 internal server error, 500, internal, server, error, Application Integration, UWL, system object, system landscape, landscape object, object, landscape, protocol, missing, blank, http, https, ITS , KBA , EP-PIN-PRT , Portal Runtime , EP-PIN , Use sub comp. , EP-PIN-AI , Application Integration , Problem

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