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1917780 - Error: The SUP_BASECLIENT license cannot be checked out for all devices - SUP

Symptom

  • Invalid is listed inside of the Sybase Control Center under licensing for Total Device License Count
  • Additional devices are unable to be registered
  • Inside of the server log (~\Sybase\UnwiredPlatform\Servers\UnwiredServer\logs) named <host name>-server.log, there will be an error: the number of registered devices has exceeded the max limit of device license, so start as admin mode and can't deal with device requests
  • In addition there will be another error inside of the same log:

    The SUP_BASECLIENT license cannot be checked out for all devices.

  • The Sybase Unwired Platform license contains only CP licenses and no ST licenses.

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Environment

  • Sybase Unwired Platform: All Versions

Product

SAP Mobile Platform 2.3 ; Sybase Unwired Platform 2.1 ; Sybase Unwired Platform 2.2

Keywords

base, client, license, device , KBA , MOB-SUP-RT , SUP Runtime , Problem

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