SAP Knowledge Base Article - Preview

1916606 - Unable to send out Emails during campaign execution

Symptom

When sending E-mails to business partners by Marketing Campaign, the E-mail is not sent out and the corresponding job ends with following status: "Job Ended Without Any Errors Leading to Cancelation". By checking more details in "Messages" assignment block, you can see the following two errors:

  •  Mail for business partner XXX  is empty and will not be sent.
  •  No BP in target group XXX transferred for subsequent processing.

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Campaign execution, communication languages, communication channel, Email, target group, error message, Job Ended Without Any Errors Leading to Cancelation. , KBA , ## , test , CRM-MKT-MPL-CPG , Marketing Planning and Campaign Management , Problem

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