SAP Knowledge Base Article - Preview

1915754 - Password reset / Get Support email messages are not being sent

Symptom

The user tries to reset its own password in the initial logon screen and never receives the email notification.


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Environment

SAP NetWeaver Application Server Java

Product

SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Application Server for Java 7.1 ; SAP NetWeaver Application Server for Java 7.2 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver Application Server for Java 7.1

Keywords

email notification, password reset, admin_email, UME, forgot password, identify management, Get Support, notification, cannot send email: either sender or receiver email is null, MessagingException while sending email: Could not connect to SMTP host: <host>, port: 25 back to queue, e-mail , KBA , kde , BC-JAS-SEC-UME , User Management Engine , Problem

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