SAP Knowledge Base Article - Preview

1913133 - SLA configuration hints for SAP Solution Manager 7.1

Symptom

  • Escalation procedure
  • Service Level Agreement SLA
  • IRT and MPT durations are not calculated correctly

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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

incident management, service desk, solman, solution manager, SLA, IRT, MPT, AI_CRM_PROCESS_SLA, SMIN_STD_SLA_IRT_ESC, SMIN_STD_SLA_MPT_ESC , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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