SAP Knowledge Base Article - Preview

1912455 - Unwanted prompt plays after voice mail prompt finishes

Symptom

When a call is forwarded to either voicemail or another internal queue number, the system plays the prompt "you have been connected to other internal number.” Some customers don't want that.


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Environment

  • SAP Contact Center
  • SAP Business Communication Management

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

BCM, Internal Number, default prompts , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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