- Agent's wrap-up time is reset in CDT after a personal call is alerted but not answered
- This missed call is resetting the work-mode and putting the agent in ready mode before the previous wrap-up timer has ended
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
- SAP Contact Center 7.0
Workmode, wrapup, afterwork, BCM, Business Communication Management, Integration, personal call , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , CRM-IC-CHA-TEL , Telephony Integration , Problem
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