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1909546 - Error encrypt/decrypt data for completed BPF process

Symptom

Error in encrypt/decrypt data on BPF process Web when trying to mark "completed" a process with notification emails to Reviewers option :

  • When setting a process step with the option "Send E-mail to Reviewers upon Completion" selected :

    Process_00.jpg

    A system exception error would raise from the Web if the button "Complete" is activated :

    Process_01.jpg

    ==============[System Error Tracing]==============

    [System  Name] : Email

    [Message Type] : ErrorMessage

    [Job Name]     : Handler.SendMailByUserID

    [Exception]
    DetailMsg  : {System.Exception: Unknown error occurred during the
    attempt to encrypt/decrypt data in crypto component:

    The input is not a valid Base-64 string as it contains a non-base 64
    character, more than two padding characters, or a non-white space
    character among the padding characters.
    at
    Microsoft.VisualBasic.CompilerServices.Symbols.Container.InvokeMethod
    (Method TargetProcedure, Object[] Arguments, Boolean[] CopyBack,
    BindingFlags Flags)

        at
    Microsoft.VisualBasic.CompilerServices.NewLateBinding.ObjectLateGet
    (Object Instance, Type Type, String MemberName, Object[] Arguments,
    String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack)

        at OSoft.Services.Application.Email.Handler.GetSMTPInfo(Object
    oDataSwitch, String strAppSet)

        at OSoft.Services.Application.Email.Handler.SendMailByUserID(String
    strAppSet, String strIDs, String strSubject, String strContents, String
    strAttachment, String strFrom, Boolean bText, String strDelimiter)}

    ==============[System Error Tracing End ]==============

  • When unchecking the email notification option in the process step, it works fine without the error.
  • All reviewers addresses which are the members of the admin team, and have valid email addresses.
  • There is no space in email address and no field is left blank.

Read more...

Environment

  • SAP Business Planning and Consolidation for the Microsoft platform version 10.x onwards including Support Packages (SAP EPM BPC-MS)

Product

SAP Business Planning and Consolidation 10.0, version for Microsoft ; SAP Business Planning and Consolidation 10.1, version for Microsoft

Keywords

encrypt/decrypt, reviewers, email address, SMTP, BPF process, crypto component, notification Reviewer, SMTPAUTH, SMTPPASSWORD, SMTPPORT, SMTPSERVER,SMTPUSER , KBA , EPM-BPC-MS , Microsoft Version , Problem

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