1909499 - Wrap Up status ends after a personal (direct call) is answered by the agent | SAP Knowledge Base Article

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1909499 - Wrap Up status ends after a personal (direct call) is answered by the agent

Symptom

The set wrap-up mode status in CDT changes to "Ready" after a second call (direct) has been completed by the agent.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, BCM, personal call, wrapup, workmode, papperwork, paperwork, afterwork, CCI, CRM-CCI , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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