- Synchronization between SAP Contact Center and CRM is compromised, causing the CDT to be in Ready and CRM in wrap-up
- Call is offered to the agent through CDT despite the CRM WebUI being in wrap-up mode
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
SAP Contact Center 7.0
OII, Afterwork, Papperwork, Presence, Workmode, NotReady, Wrapupmode, Wrap-up status, Absence, Contact Center, BCM, CRM-CCI, CTI, wrapup Mode , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.