1905448 - How to restrict transaction types when creating new Incidents using CRM Web UI - Solution Manager | SAP Knowledge Base Article

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1905448 - How to restrict transaction types when creating new Incidents using CRM Web UI - Solution Manager

Symptom

  • DNO_CUST04
  • PROCESS TYPE
  • PROCESS TYPE ADD
  • Incorrect transaction code
  • Setting a default transaction type
  • Select Transaction Type -- Webpage Dialog
  • Creating a support message with Solution Manager service desk using the wrong transaction type

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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

webui, CRM_UI, SV-SMG-SUP, SM_CRM, SMIN, ZMIN, IT Service Management, ITSM, PROCESS_TYPE_ADD, PROCESS_TYPE , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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