SAP Knowledge Base Article - Preview

1900777 - Basic Configuration - Enterprise Manager 9.1.5 - 9.7 shows error 'Cannot Retrieved Status'

Symptom

After the installation and configuration of a Enterprise Manager version 9.1.5.0, the EM status shows the error  'Cannot Retrieved Status'. The following screenshot describes the issue.

The same issue occurs for Enterprise Manager version 9.7.

error.png


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Environment

  • SAP Solution Manager 7.1 SP8-12 and lower
  • CA Introscope 9.1.5
  • CA Introscope 9.7

Product

SAP Solution Manager 7.1

Keywords

solman_setup solman setup basic configuration 3.1 configure ca wily introscope offline error red off line , KBA , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , XX-PART-WILY , Introscope by CA Technologies , Problem

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