SAP Knowledge Base Article - Preview

1900005 - Error "Object failed to run due to an error while processing on the Job Server" when scheduling a large webi document to CSV format in BI 4.x

Symptom

  • Error "Object failed to run due to an error while processing on the Job Server" when scheduling a large webi document to CSV format.
  • Scheduling the same webi document to other formats ( EXCEL, PDF, WID ) works fine.
  • Viewing, refreshing, exporting the same webi document to CSV via BI Launch pad works fine.
  • Successfully schedule the same webi document with a smaller set of data to CSV format
  • Event Viewer shows error "The scheduler component failed the object identified by xxx. The job associated with the object was unresponsive."  
    <xxx is SI_ID of the failed instance>
  • Adaptive Job Server child trace shows:

java.lang.OutOfMemoryError: Java heap space
Dumping heap to C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/\java_pid4516.hprof ...
Heap dump file created [525323271 bytes in 4.044 secs]  :    [7900]  14:18:31    ***ERROR (vmError.cpp:2356): java.lang.OutOfMemoryError: Java heap space


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

webi web intelligence bi 4.0 4.1 4.2 schedule CSV large huge long running object failed to run due to an error while processing on the job server  , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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