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1899842 - SAP MMC shows incorrect status or DCOM errors are raised

Symptom

  • The Windows service SAP<SID>_$$ is running ("<SID>" is the "system ID" and "$$" is the number of the affected instance);
  • At the SAP MMC, the "Dispatcher" process stays in "yellow", although the system is running fine. At the "Description field" you see "dialog queue info unavailable";
  • The SAP MMC doesn’t show information about an instance. The instance has a red crossed circle in its icon (see the screenshot below). You see DCOM related errors at the Windows Event Viewer, which were created around the time you’ve opened/interacted with the SAP MMC.

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You’ve already checked the SAP KBA 1586315, however the issue persisted.


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Environment

  • Product independent
  • SAP running on Windows servers
  • Client/Server Technology - Startup Service

Product

SAP NetWeaver all versions

Keywords

SAP MMC, Wrong status, Incorrect status, DCOM error, DCOM errors , KBA , BC-CST-STS , Startup Service , BC-OP-NT , Windows , BC-CST , Client/Server Technology , Problem

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