1895278 - SUM fails in INPUT-OS-USER-PASSWORDS phase . | SAP Knowledge Base Article

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1895278 - SUM fails in INPUT-OS-USER-PASSWORDS phase .

Symptom

  • The Software Update Manager (SUM) fails in INPUT-OS-USER-PASSWORDS phase ended with error

    The update tool is unable to detect the instances information. Check
    that the SAP Start Services are running for all instances in the
    cluster. See SAP Note 1401712 for further information.

  • The sapstartsrv process is running with instance profile.Even after following the note 1401712 does not help to resolve the issue

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Environment

  • SAP Netweaver 700
  • SAP Netweaver 701
  • SAP Netweaver 702
  • SUM
  • Unix.

Product

SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

sapstart,password,wrong , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CST-STS , Startup Service , Problem

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