1894818 - Call recording is not attached to CAD and sent to CRM | SAP Knowledge Base Article

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1894818 - Call recording is not attached to CAD and sent to CRM

Symptom

  • You have integrated SAP Contact Center and SAP Customer Relationship Management
  • The Call Attached Data "CAD" does not contain the call recording information when passed to CRM

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Environment

  • SAP Contact Center
  • SAP Customer Relationship Management 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

Missing recording in Call Attaced Data, CallRecording is not present in CRM, Contact Center , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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