1894062 - IC Webclient does not identify client/employee ID integrate with Contact Center - ID returns 0000000 only for IDs which are 7 digits or lower | SAP Knowledge Base Article

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1894062 - IC Webclient does not identify client/employee ID integrate with Contact Center - ID returns 0000000 only for IDs which are 7 digits or lower

Symptom

  • You are using SAP Contact Center integrated with SAP CRM
  • When employees make calls to the Call Center, they enter their IDs in an IVR (Interactive Voice Response)
  • When these calls are routed and arrive in CRM, the system is unable to determine employees that have IDs with 7 digits long or lower values

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Environment

  • SAP Contact Center
  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

employee ID, 0000000, CRM Webclient, Telephony, numero de empleado, cedula de indentidad, identification, Contact Center CCtr, CRM, ECC, HR, IVR, busqueda, empleado, cliente , KBA , CRM-BCM-CMS , Please use CRM-CCI , CRM-MD-BP , Business Partners , CRM-IC-SEA , Account Identification , CRM-IC-CHA-TEL , Telephony Integration , Problem

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