You have setup the service contract determination in the IMG for your Service transaction type under field "Contract determination" in your business transaction in CRM Service, but the system didn't provide any of the expected Service contract.
SAP Customer Relationship Management (SAP CRM) - release independent
CRM_SERVICE_CONTRACT, Service contract determination, Servicevertragsermittlung, Servicekontraktermittlung, Servicekontraktfindung, Servicevertragsfindung, CRM_FIND_SERVICE_CONTRACTS, CRM_SEARCH_SERV_CONTRACTS_EC , KBA , CRM-BTX-SVO , Service Order , CRM-BTX-CTR-SCO , Service Contract , How To
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