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1893463 - MOB07002 Error on the BI Mobile App for iPad while connecting to mobile server

Symptom

  • MOB07002 Error on the SAP BI Mobile App for iPad while trying to connect to mobile server.
  • BI Mobile App does not work for any of the iOS devices (iPhone / iPad)  and fails with the following MOB07002 error.
  • "internal server error occurred while processing your request; contact your administrator (MOB 07002)"
  • This problem started occurring after a recent patch upgrade on the BI 4 server platform.
  • The issue cannot be resolved by upgrading the BI Mobile App on the iOS device

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Environment

  • SAP BusinessObject Business Intelligence platform 4.0 (BI4.0) and above
  • Windows server 2008
  • Tomcat 6 Web Application Server

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

BI4 4.0 4.1 SP04 SP4 SP06 SP6 SP08 SP8 Mobi MOB07002 MOB 07002 fail mob , KBA , MOB-APP-BI-IOS , BI Mobile on iPad/iPhone , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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