SAP Knowledge Base Article - Preview

1888038 - Logon Group can not be found

Symptom

  1. When login from SAPGUI, get popup like:
    "Logon Group 'XXXXXX’not found - check spelling and case sensitivity";

  2. In Transaction code SMLG, option "Load Distribution", you notice an unstable behavior.
    For instance the value "0" can be seen in all columns for a certain instance and / or the field "Current logon instan" is blank:

    smlg.jpg

  3. The following trace entries may be logged by different server's processes:

ERROR => dbsync[check_sync_interval]: xxx seconds passed since last synchronisation
ERROR => StatRecHook: time stamp in statistical record (xxXXxxXXxx) differs for more than xxx seconds from current time
ERROR => XX.zz.2017 21:27:35.139 PID=3376, TID=1068#SapTimer error. Time errors detected xxx times. Time may be incorrect


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Environment

  • Logon load balancing
  • SAP Netweaver release independent

Product

SAP NetWeaver all versions

Keywords

SMLG, rdisp/autoabaptime, logon group, rc=82, err=7. , KBA , BC-CCM-CNF-GRP , Workload Balancing and Group Management , BC-CST-LG , SAPlogon, Load Balancing , Problem

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