SAP Knowledge Base Article - Preview

1888016 - Agent's data is still shown in the Online Monitoring although the agent has already logged off

Symptom

Contact Center Online Monitoring Tool is displaying agent's information despite the agent already been logged off.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Waiting, Status, Ghost, Agent info, Online Monitoring, OutboundCampaingInfo , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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