SAP Knowledge Base Article - Preview

1887880 - Error: 'Unable to find servers in CMS <CMSname>:<Port> and cluster @<clustername> with kind pjs and service null.' (FWM 01014) in Crystal Reports for Enterprise

Symptom

  • Unable to connect to the database.
  • Error: Unable to retrieve the datasource configuration.
  • Problem with Relation Connection in Crystal Reports for Enterprise.
  • When attempting to create a new report in Crystal Reports for Enterprise, and selecting a Secured Relational Connection, it fails with the error:
       
    "Problem With Relational Connection
     There was a problem accessing the Relation Connection on SAP BusinessObjects Business Intelligence Platform.
     Please check with your System Administrator that the connection is correctly configured
         
     Unable to find servers in CMS <CMSname>:<Port> and cluster @<clustername> with kind pjs and service null. All such servers might be down or disabled by the administrator.
     (FWM 01014) There was a problem accessing the Relational Connection on SAP BusinessObjects Business Intelligence platform. 
     Please check with your System Administrator that the connection is correctly configured."

              Error.png


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.0
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
        
  • SAP Crystal Reports for Enterprise 4.0
  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2
        
  • HANA Database

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

com.crystaldecisions, sdk.exception, SDKException, OCAFramework, AllServicesDown, Relational connection, Secured connection, APS , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

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