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1880843 - Happen "Request processing failed (XLS 000009)" error intermittently while opening dashboard in BI Launchpad

Symptom

  • Happen "Request processing failed (XLS 000009)" error intermittently while opening dashboard in BI Launchpad
  • Error : Request processing failed (XLS 000009)

    com.sap.xcelsius.server.sdk.exception.XcelsiusServerException: Request processing failed. (XLS 000009)
     at com.sap.xcelsius.server.internal.ExtractionHelper.getDataSourceID(ExtractionHelper.java:422)
     at com.sap.xcelsius.server.ras.processors.internal.DSLProcessor$AbstractGetHierarchicalDatasetHandler.dslHandle(DSLProcessor.java:163)
     at com.sap.xcelsius.server.ras.processors.internal.DSLProcessor$AbstractGetHierarchicalDatasetHandler.dslHandle(DSLProcessor.java:152)
     at com.sap.xcelsius.server.ras.processors.internal.DSLProcessor.doHandle(DSLProcessor.java:384)
     at com.sap.xcelsius.server.ras.processors.internal.AbstractProcessorHandler.handleRequest(AbstractProcessorHandler.java:108)
     at com.sap.xcelsius.server.ras.processors.RequestMapper.process(RequestMapper.java:83)
     at com.sap.xcelsius.server.ras.XcelsiusProcessor.processRequest(XcelsiusProcessor.java:91)
     at com.businessobjects.ras.servercore.requestsubsystem.RequestHandlerHelper.processRequest(RequestHandlerHelper.java:169)
     at com.businessobjects.ras.servercore.requestsubsystem.FreeThreadedRequestHandler.handleRequest(FreeThreadedRequestHandler.java:139)
     at com.businessobjects.ras.servercore.requestsubsystem.ProcChildWorker.post(ProcChildWorker.java:61)
     at com.businessobjects.ras.servercore.requestsubsystem.corba.ProcChildWorkerServant$PostRunnable.run(ProcChildWorkerServant.java:159)
     at com.businessobjects.ras.servercore.requestsubsystem.corba.ServantSpawnedThreadHelper$RealRunnable.run(ServantSpawnedThreadHelper.java:35)
     at java.lang.Thread.run(Thread.java:743)

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.0 & 4.1
  • Dashboard Designer 4.0
  • Dashboard Designer 4.1

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1

Keywords

DSL, 4.0, 4.1, XLS 000009, dashboard, dashboards, refresh, Request processing failed , KBA , BI-RA-XL , Dashboards and Presentation Design , Bug Filed

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