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1873918 - "The method getSystemInstanceList returned more than one entry" error is raised by SUM

Symptom

You are using the SUM tool to upgrade an SAP system, and SUM raises the following errors:


<date and time> [Error ]: Instance <$$> on host <server name> cannot
have status RUNNING and IN_PROGRESS at the same time.
<date and time> [Error ]: The method getSystemInstanceList
returned more than one entry for the instance with number <$$> on host
<server name> and the two entries have different states.

<date and time> [Error ]: The following problem has occurred
during step execution:
com.sap.sdt.tools.sysinfo.InstanceDetectorException: The update tool
was unable to connect to the SAPControl web service on any of the
detected instance numbers. Check that the SAP Start Services are
running for all instances in the cluster. See SAP Note 1401712 for
further information.
Error while gathering information for all cluster instances from the
instance with number <$$> on host <server name> using the SAPControl web
service API. For more information, see SAP Note 1401712.
The method getSystemInstanceList returned more than one entry for the
instance with number <$$> on host <server name> and the two entries have
different states.

  • <date and time> refers to the timestamp when the error occurred;
  • <$$> stands for the number of the affected instance;
  • <server name> is the hostname of the server where the instance is running;
  • The status "RUNING" and "IN_PROGRESS" may vary (e.g., they could be "RUNNING" and "STOPPED", or other combinations).

Read more...

Environment

  • Product independent
  • Client/Server Technology – Startup Service

Product

SAP NetWeaver all versions

Keywords

Stopped, Stuck, Issue, Support pack, Support packages, Duplicate, Duplicated
, KBA , BC-CST-STS , Startup Service , BC-UPG-ADDON , Upgrade Add-On Components (IS) , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-UPG , Upgrade - general , BC-UPG-OCS , Online Corr. Support (Tools:Supp.-Pack., Addon Install/Upgr) , BC-UPG-OCS-SPA , Support package tools for ABAP , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-UPG-OCS-ZDM , Near Zero Downtime Maintenance , Problem

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