1873810 - After fresh installation / Patch update SIA and Tomcat is not getting started in BI 4.X | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

1873810 - After fresh installation / Patch update SIA and Tomcat is not getting started in BI 4.X

Symptom

  • After performing a fresh install or patch update on Windows Server, 'Server Intelligence Agent' (SIA) and 'Tomcat' is not getting started, it goes to stopped state as soon as we start it. 
  • In Windows Event viewer System logs we can see following error messages.

The Server Intelligence service terminated with service-specific error. The operation completed successfully.


Apache Tomcat service terminated with service-specific error. The operation completed successfully.


Read more...

Environment

  • SAP BusinessObjects Business Intelligence platform (BI) 4.x

  • Microsoft Windows Server

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

tomcat, sia, bi40, 40, crashed, unable to start stopping, installation, patch update, BI 4.1, 4.2, 4.X , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.