- In the Communication Desktop Terminal "CDT" -> History Search tab, some IDs return as "Unknown":
- Same happens in the "Calls dialog page":
SAP Contact Center
BCM Contact History emails CDT Unknown, SAP Contact Center phone number call list missed calls toll free , KBA , CRM-CCI , Contact Center Infrastructure , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.