SAP Knowledge Base Article - Preview

1871369 - Afaria iOS device not under MDM control limited to specific device

Symptom

A single iOS device with the Afaria client shows the following symptoms:

  • The device is not receiving MDM commands or APNS messages
  • The device is showing the following error in the server message logs: “ONS1046 controlling device fail – not under MDM control”
  • The device is not jailbroken
  • The device is approved in the Afaria Administrator
  • The Device Inspect > Hardware shows “Under MDM Control: yes”

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Environment

  • SAP Afaria 7
  • iOS client

Product

SAP Afaria 7.0

Keywords

factory reset mdm , KBA , MOB-AFA , Afaria , Problem

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