SAP Knowledge Base Article - Preview

1866327 - CRM IC: Problems with application sessions (SM04) in CRM Interaction Center

Symptom

  • You logon to CRM Interaction Center and you wonder why more than one application session have been created and are visible in transaction SM04

  • You logon to CRM Interaction Center and the related application sessions are not closed
    • when logging of from system by using the log off button
    • or closing the browser
    • or session timeout

  • You face issues related to error 400 session not found

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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package for SAP CRM, all versions
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

timeout, SM04, session, permission, denied, , KBA , CRM-IC-FRW , Framework , CRM-IC , Interaction Center WebClient , Problem

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