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1862338 - During Afaria enrollment with a relay server, enrollment fails with “Your enrollment code is incorrect” or "Enrollment failed".

Symptom

During enrollment with a relay server, enrollment fails even though each RSOE (relay sever outbound enabler) has successfully connected to the relay server.
Looking at the following, we have:

1) On an iOS device:

  • “Your enrollment code is incorrect.” 

2) On an Android device:

  • "Enrollment failed"

3) In the iPhone Configuration Utility (ipcu) log:

  • Sep 20 17:19:19 Device-iPhone Afaria[123] <Warning>: connection:didReceiveResponse: http 404
    Sep 20 17:19:19 Device-iPhone Afaria[123] <Warning>: httpResponse.didReceiveData Data <3c68746d 6c3e0d0a 20202020 3c686561 643e0d0a 20202020 20202020 3c746974 6c653e54 68652072 65736f75 72636520 63616e6e 6f742062 6520666f 756e642e>
    Sep 20 17:19:19 Device-iPhone Afaria[123] <Warning>: [AfariaAppDelegate netUser:0x80 busy:0]
    Sep 20 17:19:19 Device-iPhone Afaria[123] <Warning>: [AipsController enrollmentCodeSeedDidLoadWith:]
    Sep 20 17:19:19 Device-iPhone Afaria[123] <Warning>: AipsController enrollmentCodeSeedDataDidLoadWith [1612] and http:404
    Sep 20 17:19:19 Device-iPhone Afaria[123] <Warning>: <html>
    <head>
    <title>The resource cannot be found.</title>
    <style>
    body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;}
    p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px}
    b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px}
    H { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }
    H { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }
    pre {font-family:"Lucida Console";font-size: .9em}
    .marker {font-weight: bold; color: black;text-decoration: none;}
    .version {color: gray;}
    .error {margin-bottom: 10px;}
    .expandable { text-decoration:underline; font-weight:bold; color:navy; cursor:hand; }
    </style>
    </head>
    <body bgcolor="white">
    <span><H1>Server Error in '/ias_relay_server' Application.<hr width=100% size=1 color=silver></H1>
    <h2> <i>The resource cannot be found.</i> </h2></span>
    <font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif ">
    <b> Description: </b>HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. &nbsp;Please review the following URL and make sure that it is spelled correctly.
    <br><br>
    <b> Requested URL: </b>/ias_relay_server/client/rs_client.dll/<farmID>/aips/aipService.svc/GetEnrollmentSeedData<br><br>
    </body>
    </html>
    http: 404
    Sep 20 17:19:19 Device-iPhone Afaria[123] <Warning>: enrollmentFinishedWithFailure

4) Browsing to the aips help page:

  •  http://<RelayServerAddress>/<RelayServerWebsite>/client/rs_client.dll/<FarmID>/aips/aipService.svc/help
  • 9-20-2013 6-22-26 PM.png

 5) In the IIS logs on the relay server:

  • GET /ias_relay_server/client/rs_client.dll/<farmID>/aips/aipService.svc/help - <port> - <ip address> Mozilla/5.0+(Windows+NT+6.1;+WOW64)+/537.36+(KHTML,+like+Gecko)+Chrome//537.36 404 0 087
  • GET /ias_relay_server/client/rs_client.dll/<farmID> /aips/aipService.svc/GetEnrollmentSeedData ID=%7Be6e0a6f0-80a7----ff3b%7D&ClientType=-8 <port> - <ip address> Afaria+iPhone+Client 404 0 0 203

6) In the Windows Event View Application logs:

  • WebHost failed to process a request.
    Sender Information: System.ServiceModel.Activation.HostedHttpRequestAsyncResult/34678979
    Exception: System.Web.HttpException: The service '/ias_relay_server/client/rs_client.dll/<farmID>/aips/aipService.svc' does not exist. ---> System.ServiceModel.EndpointNotFoundException: The service '/ias_relay_serverclient/rs_client.dll/<farmID>/aips/aipService.svc' does not exist.
    at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)
    at System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath)
    at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest()
    at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest()
    --- End of inner exception stack trace ---
    at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)
    at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.End(IAsyncResult result)
    Process Name: w3wp
    Process ID: 3524

Read more...

Environment

  • SAP Afaria 7.0
  • Relay Server
  • Afaria iPhone Server (aips)
  • Internet Information Services
  • iOS
  • Android
  • Windows Process Activation Services
  • Windows Communication Foundation Activation

Product

SAP Afaria 6.6 ; SAP Afaria 7.0 ; SAP Mobile Platform 2.3 ; SAP Mobile Platform 3.0 ; Sybase Unwired Platform 1.5.2 ; Sybase Unwired Platform 1.5.5 ; Sybase Unwired Platform 2.0 ; Sybase Unwired Platform 2.1 ; Sybase Unwired Platform 2.2

Keywords

SAP Mobile Platform, Afaria, SUP, Sybase Unwired Platform , KBA , enrollment , MOB-AFA , Afaria , Problem

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