SAP Knowledge Base Article - Preview

1861150 - Pressing END to finish a customer interaction saves business transactions in any case in CRM Interaction Center

Symptom

An IC agent creates a new business transaction or changes an existing business transaction like a service request, sales order during a customer interaction and forgets to maintain the mandatory fields specified in the configuration of the business transaction. When pressing END in CRM Interaction Center all business objects which have been created or changed during the customer interaction get saved to the database.

You realized that

  • Although mandatory fields are defined in the view configuration for the business transaction and you use parameter
    PARSFAKEY: CRMORDER
    PARNAME: NO_SAVE_MAND_FIELDS with
    PARVAL1 X
    in table SMOFPARSFA
    the business transaction gets saved with empty mandatory fields on the datebase when pressing END button.
  • On pressing END an exception is shown, e.g. CX_BOL_EXCEPTION, ABAP class CL_CRM_BOL_CORE, Method: GET_TRANSACTION: Access Previously Deleted Entity. When activating conditional breakpoints for "Error/Exception" as explained in KBA 1849381, you realize that additionally exception CX_BSP_WD_FORM_DATA_INVALID, (starting with CRM 7.0 with TEXTID =CX_BSP_WD_FORM_DATA_INVALID=>EMPTY_MANDATORY_FIELDS) is thrown in class CL_BSP_WD_VIEW_MANAGER, method DO_FINISH_INPUT.

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Environment

  • SAP Customer Relationship Management 4.0
  • SAP Customer Relationship Management 2005
  • SAP Customer Relationship Management 2007
  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

clear sichern Pflichtfeld beenden dump SRQM_INCIDENT_H , KBA , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-FRW , Framework , CRM-IC , Interaction Center WebClient , Problem

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