1855962 - How to Enable Direct Links to Expert Mode in Workcenter for users - Solution Manager | SAP Knowledge Base Article

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1855962 - How to Enable Direct Links to Expert Mode in Workcenter for users - Solution Manager

Symptom

  • Although "Expert Mode" (transaction CRMD_ORDER) is no longer supported, if you have previously worked extensively in this SAP GUI transaction, you may wish to enable direct access to it from the Incident Management Work Center.
  • A user does not have access to the "Personalization" feature in the Workcenter to set this up and you want to enable Direct Links to Expert Mode in the Work Center for the user.

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Environment

  • SAP enhancement package for SAP Solution Manager 7.0
  • SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1 ; SAP enhancement package 1 for SAP Solution Manager 7.0

Keywords

customizing, launch, Service Desk , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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