1852645 - CCtr- German shortcut keyboard keys to invoke the @ symbol also set the workmodes ready/not ready [Video] | SAP Knowledge Base Article

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1852645 - CCtr- German shortcut keyboard keys to invoke the @ symbol also set the workmodes ready/not ready [Video]

Symptom

In SAP Contact Center (AKA BCM), when a German keyboard is used to and the agent tries to invoke the "@" symbol through the keyboard sequence (Alt+ Ctrl+ Q), this also makes CDT togles between "Ready and NotReady modes).


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Ctrl+Alt+Q, keboard, Not Ready, Ready, OnKeyDown.jsc, CDT, @ , KBA , video , gscnawest_video , CRM-CCI , Contact Center Infrastructure , Problem

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