1850076 - ERMS inbound E-Mails: Error when processing node '0000000004' (ParForEach index 000000) - no agents could be determined | SAP Knowledge Base Article

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1850076 - ERMS inbound E-Mails: Error when processing node '0000000004' (ParForEach index 000000) - no agents could be determined

Symptom

  • Inbound emails are resulting in workflow error.
  • Error message: "Error when processing node '0000000004' (ParForEach index 000000)":

            Disclaimer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Error0.PNG

Error.PNG

Going to Extras -> All Errors shows that no agents could be determined by help of rule AC00200136:

TraceDetails.PNG


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Error when processing node '0000000004' (ParForEach index 000000), Service ID, RE_RULE_EXEC, DEF_ROUTING. Workflow log - All Errors:

  • SWF_RUN 519  Agent determination for step '0000000004' failed
  • WL 470  Workflow WS00200001 no. <work item id> activity 0000000004 role 'AC00200136': No agent found
  • 5W 302 Resolution of rule AC00200136 for task TS00207914: no agent found.
, KBA , CRM-IC-EMS , E-Mail Response Management System , CRM-IC-UNI , Agent Inbox , CRM-IC-EMS-AUT , Automated Rule Processing , Problem

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