SAP Knowledge Base Article - Preview

1850002 - Installation number is missing in System Data, SSCR, License Keys wizard, or reporting an incident

Symptom

  • Installation number is missing or not visible
  • System is missing
  • Cannot find installation number
  • Installation is missing in SSCR tool 
  • Installation Number is not in the drop down list
  • Installation is not showing when creating an incident
  • Installation number is no longer visible when creating an incident
  • Cannot see installation number when registering SSCR keys
  • Installation No. is not visible in the SSCR application
  • Installation No. is not showing up when reporting a support incident
  • SAP Support has informed you that SAP internal systems display the error "Installation has no maintenance framework
  • You do not have a maintenance contract for this installation. Please contact SAP Contracts to arrange for a Maintenance Contract.

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Environment

  • SAP Support Portal
  • SAP ONE Support Launchpad

Keywords

installation missing, HW , KBA , maintenance framework , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-LIKEY , License keys for SAP systems , XX-SER-SAPSMP-SSCR , SAP Software Change Registration Key (SSCR) , Problem

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