SAP Knowledge Base Article - Preview

1843222 - Promotion management blank page, version management http 500 error or "Sorry Promotion Management application unable to process your request ...

Symptom

  • Logon to Central Management Console (CMC) -> Promotion management: A blank page is displayed or nothing happens.
  • Logon to CMC  -> Version management: an HTTP 500 error is displayed.
  • Error message like:
    • Could not open the file <path>\lcm.admin-guid[<guid>.config.properties appear in the HTTP error description.
    • Sorry Promotion Management application unable to process your request. Please check you have sufficient rights to perform the operations

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix 
  • Filestore is on a shared drive or local drive

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

blank; screen; not; working; Version; http; 500; APS; stopped; exception; , KBA , bilcm , emkba , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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