1842840 - Diagnostics Agent disconnecting from Solution Manager System - Solution Manager 7.1 | SAP Knowledge Base Article

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1842840 - Diagnostics Agent disconnecting from Solution Manager System - Solution Manager 7.1

Symptom

Diagnostics Agents are disconnecting from SAP Solution Manager  sometimes
As result: The Diagnostics Agent is not online under tab Connected Agents in Agent Administration UI under http://<host>:<port>/smd/AgentAdmin

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In SMDSystem.X.log log file of the Diagnostics Agent logs there is the following error:

Mar 20, 2013 2:41:34 PM [Thread[Connector,5,main]                     ] Error      [ms://<host>:8113/P4] Ping failed (com.sap.smd.server.exec.asio.TimeOutError) com.sap.smd.server.util.concurrent.TimeoutException
[EXCEPTION]
 Time out occurred when calling method 'ping' on object [com.sap.smd.api.ISMDServerHandle_Stub@522912ff] after 30001 ms.
possible cause: com.sap.smd.server.util.concurrent.TimeoutException
 at com.sap.smd.server.exec.asio.AsioInvocationHandler.invoke(AsioInvocationHandler.java:140)


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Environment

SAP Solution Manager 7.1
SAP Solution Manager 7.0 EHP 1

Product

SAP Solution Manager 7.1 ; SAP enhancement package 1 for SAP Solution Manager 7.0

Keywords

Diagnostic Agenten verlieren Verbindung, SMD Agenten stürzen ohne ersichtlichen Grund ab, smd agent automatically stopped, transaction Ping failed (com.sap.smd.server.exec.asio.TimeOutError com.sap.smd.server.util.concurrent.TimeoutException
[EXCEPTION] , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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