SAP Knowledge Base Article - Preview

1839157 - Live Office add-in is not listed under the isntalled Microsoft Office add-ins

Symptom

  • Live Office toolbar is not activated after launching Microsoft Office applications.
  • The Live Office add-in is not listed under the isntalled Microsoft Office add-ins.
  • Registry entry "CrystalOfficeAddins.CrystalComAddin.7" is missing on the below registry path for the users:
    • HKEY_USERS\S-xx-xx-xxxxxx\Software\MicrosoftOffice\[Office application name e.g. Excel/Word/Outlook/PowerPoint]\Addins
    • where   S-xx-xx-xxxxxx corresponds to the user ID

Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Live Office

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Live Office, Liveoffice, addin, add-in, add-on, addon, plugin, plug-in, enable, disable, not listed, not available, not visible, missing, toolbar, com add-in, register, regsvr32, crystal_addin_framework.dll , KBA , BI-BIP-LO , Live Office , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.