SAP Knowledge Base Article - Preview

1836437 - CRM IC: How to set up an IC Agent role - technical prerequisites from customizing point of view to prevent errors

Symptom

CRM Interaction Center functionality does not work as designed, there errors might vary a lot. Some examples:

  • You get a data loss pop-up when navigating within CRM IC
  • No account get confirmed.
  • Problems with interaction record creation.
  • Ready/Not Ready Buttons are inactive and are shown as grayed out.

You want to set up an IC Agent Role and you wonder which settings are necessary to enable IC Agent functions.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package for SAP CRM
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

logoff, session, technisches Profil, Laufzeit-Framework-Profil, Voraussetzung, lost buttons , KBA , CRM-IC-FRW , Framework , CRM-IC , Interaction Center WebClient , How To

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