1835598 - “The resource cannot be found” 404 error when enrolling iOS device – Afaria | SAP Knowledge Base Article

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1835598 - “The resource cannot be found” 404 error when enrolling iOS device – Afaria

Symptom

When attempting to enroll an iOS device through the Relay Server, the error “The resource cannot be found” occurs with a status code of 404. 

You are able to access the following address successfully (which returns a blank page):
http://<RelayServerIP>/ias_relay_server/client/rs_client.dll/<EnrollmentServerFarmID>/aips

You can also successfully access the default IIS "Service Help Page" directly from the Enrollment Server using the following address:
http://localhost/aips/aipService.svc/help

However, attempting to access either of the following addresses generates the same 404 error seen on the device:
http://<RelayServerIP>/ias_relay_server/client/rs_client.dll/<EnrollmentServerFarmID>/aips/aipService.svc/help 
http://<RelayServerIP>/ias_relay_server/client/rs_client.dll/<EnrollmentServerFarmID>/aipsr/login.aspx 


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Environment

  • SAP Afaria 7.0
  • Relay Server running on Microsoft's Internet Information Service (IIS) in Windows Server 2008
  • iOS device

Product

SAP Afaria 7.0

Keywords

provisioning, apple, iphone, ipad, rsoe, rshost, server error in application ios relay , KBA , MOB-AFA , Afaria , Problem

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