SAP Knowledge Base Article - Preview

1835158 - User logged out of CRM WebClient UI sporadically

Symptom

The user is sporadically logged out or receives a login window in CRM WebClient UI even before the value mentioned in parameter login/ticket_expiration_time is met.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement pack
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

SAP; CRM; WebUI; WEBCUIF; session; timeout; login/ticket_expiration_time; SSO; user; authentication; popup; login/accept_sso2_ticket; login/create_sso2_ticket , KBA , CA-WUI-APF , Application Frame , CA-WUI-UI , User Interface , BC-SEC-LGN , Authentication and SSO , Problem

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