SAP Knowledge Base Article - Preview

1833563 - Incidents not showing in "My Messages" section of Home screen of CRM_UI

Symptom

Incidents/Service Requests are not showing in the "My Messages - Assigned to Me" section of Home screen of CRM_UI.

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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

CL_CRM_SRQM_SRV_REQ_RUN_BTIL, query, search, category, namespace, AIC_IM_MYINCDNT, "Service requests", "Support Notifications", AB, Assignment block, frame, 'H', 'X', worklist, reporter, Processor, CRMD_PARTNER, PFT, CRMD_ORDER_INDEX, space , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX-ANA-RFW , Reporting Framework , Problem

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