SAP Knowledge Base Article - Preview

1832710 - Employee Search in Interaction Center

Symptom

  • The result list of the Account Search from the Identify Account View does not include Business Partners that have only pure Employee role(BUP003) assigned.
  • Those employees, who have the other roles assigned along with Role BUP003 can be found in the account search.

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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement pack
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

EIC , Employee Interaction Centre , KBA , CRM-IC-SEA , Account Identification , CRM-MD-BP-DAT , CRM specific business partner data , How To

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