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1832616 - BI 4.0 - WebI crash during opening of a report or while switching tab

Symptom

  • While opening a report in BILaunchPad, an error is thrown in the web browser:
recv() returned zero
  • Afterward, a "Communication Error" is thrown (Warning: this error is generic and just indicates the service previously crashed. Please consider further investigation to confirm if this is the issue or not):
The WebI Server is down or unreachable
  • In the WebI logs, the following error can be seen
**ERROR:repeng:Cannot build path error in ic3Cursor::GetUIReference  [krerdxblock.cpp;2281]
  • On Linux, after opening the report, a core dump is generated under $InstallDir/sap_bobj/enterprise_xi40/linux_x64. Generating the stack, the following information is shown:
[Thread debugging using libthread_db enabled]
Core was generated by `/apps/bi4/sap_bobj/enterprise_xi40/linux_x64//WIReportServer -loggingPath /app'.
Program terminated with signal 11, Segmentation fault.
#0  0x00002b7922955858 in Cube::CDB::cdbNodeAccessor::GetValue(unsigned long, Cube::CDB::cdbStateValue const*&) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libc3_calc.so
#0  0x00002b7922955858 in Cube::CDB::cdbNodeAccessor::GetValue(unsigned long, Cube::CDB::cdbStateValue const*&) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libc3_calc.so
#1  0x00002b7922bfde70 in Cube::CDB::Result::cdbAxisInstance::GetValue(unsigned int, Cube::CDB::objectID, Cube::CDB::cdbStateValue const*&) const () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libc3_calc.so
#2  0x00002b7922a8406e in Cube::CDB::Result::cdbUserBlockInstance::GetDataContext(ibo_ptr<Cube::CDB::Result::DataContextInstance>&) const () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libc3_calc.so
#3  0x00002b7922a843d2 in Cube::CDB::Result::cdbUserBlockInstance::GetUIReference(ibo_ptr<Cube::QueryFacility::ic3UIReference>&) const () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libc3_calc.so
#4  0x00002b792cfbb272 in Cube::QueryFacility::WalkerOnReport::GetUIReference(ibo_ptr<Cube::QueryFacility::ic3UIReference>&) const () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libc3_qf.so
#5  0x00002b792d5789c5 in getDataContext(ibo_ptr<Cube::QueryFacility::ic3Walker>&, ibo_ptr<Cube::QueryFacility::ic3DataContext>&) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#6  0x00002b792d59f789 in REXMLRender::RenderTable(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#7  0x00002b792d4c9545 in RERender::DecodeElement(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#8  0x00002b792d56b598 in REXMLRender::DecodeElement(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#9  0x00002b792d5a5819 in REXMLRender::RenderPageZone(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#10 0x00002b792d4c9545 in RERender::DecodeElement(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#11 0x00002b792d56b598 in REXMLRender::DecodeElement(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#12 0x00002b792d581644 in REXMLRender::RenderPage(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#13 0x00002b792d4c9545 in RERender::DecodeElement(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#14 0x00002b792d56b598 in REXMLRender::DecodeElement(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#15 0x00002b792d5c4a20 in REXMLRender::RenderBook(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#16 0x00002b792d4c9545 in RERender::DecodeElement(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#17 0x00002b792d56b598 in REXMLRender::DecodeElement(iroGeneric*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#18 0x00002b792d4d2874 in RERender::Render(iroGeneric*, unsigned int&, ireRenderEventCallback*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#19 0x00002b792d4dfd6e in RERenderManager::Render(iredsDocument*, iroGeneric*, unsigned int&, ireRenderEventCallback*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libre_render.so
#20 0x00002b792c4fe5ca in redsDocument::renderPageRange(unsigned short const*, unsigned int&, ireRenderEventCallback*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libreds.so
#21 0x00002b7920e8d2ca in dgDocument::RenderPageRange(unsigned short const*, unsigned int&, ireRenderEventCallback*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libdgDocument.so
#22 0x00002b7920d4f270 in dgDocument::GetPages(idgDocument::MediaParam const&, bool const&, bool const&, unsigned int&, idgDocument::CacheParam const&) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libdgDocument.so
#23 0x00002b790c10d508 in wicdzCore::dgWICDZCore::getPagesNotFromCache(ibo_ptr<idgDocument>&, ibo_ptr<DX::idgDocExpress>, ibo_ptr<DX::idgDocExpressState>, bo_utf8string const&, bo_utf8string const&, bool, wicdzCore::PageMode const&, unsigned int&, std::ostrstream&) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libwicdzcorelib.so
#24 0x00002b790c110d08 in wicdzCore::dgWICDZCore::getPages(ucs2string const&, bo_utf8string const&, bo_utf8string const&, bool, wicdzCore::PageMode const&, unsigned int&, std::ostrstream&) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libwicdzcorelib.so
#25 0x00002b78a7c4388b in WICDZServantBase::getPagesReal(ucs2string const&, bo_utf8string const&, bo_utf8string const&, bool, wicdzCore::PageMode, unsigned int&, std::ostrstream&) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libWICDZPluginCommon.so
#26 0x00002b78a7c887b0 in MethodRequestGetPages::executeRequest() () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libWICDZPluginCommon.so
#27 0x00002b78a6679e4a in async::MethodRequestBase::internalRun() () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libasync_calls.so
#28 0x00002b78a667d022 in async::MethodRequestBase::synchronousRun() () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libasync_calls.so
#29 0x00002b78a668bd80 in MethodSynchronousExecution::MethodSynchronousExecution(async::MethodRequestBase*, Common_API::ISynchroManager*) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libasync_calls.so
#30 0x00002b78a6695155 in async::AsyncCaller::executeMethodRequest(cdztools::RequestProc&, async::MethodRequestBase*, unsigned int, bool, char const*, int) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libasync_calls.so
#31 0x00002b78a77cf2f4 in dgWICDZ_i::getPages(OBFixSeq<unsigned char> const&, OBFixSeq<unsigned char> const&, OBFixSeq<unsigned char> const&, OBFixSeq<unsigned char> const&, unsigned char, unsigned char, WICDZServer_GetPagesMode, OBFixSeq<unsigned char>*&) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libWICDZServerPlugin.so
#32 0x00002b78a7875605 in WICDZServer_WICDZ_skel::_OB_op_getPages(OBBuffer&, bool, unsigned int, unsigned int) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libWICDZServerPlugin.so
#33 0x00002b78a7876c15 in WICDZServer_WICDZ_server_skel::_OB_dispatch(char const*, OBBuffer&, bool, unsigned int, unsigned int) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libWICDZServerPlugin.so
#34 0x00002b7895bd300e in CORBA_BOA::_OB_dispatch(OCI_TransportInfo*, OBFixSeq<unsigned char> const&, char const*, OBBuffer&, bool, unsigned int, unsigned int) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libebus.so.3.3.2.7
#35 0x00002b7895bfcfc5 in OBGIOPServerWorker::dispatchRequest(OBBuffer&, bool, bool) () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libebus.so.3.3.2.7
#36 0x00002b7895bfe036 in OBGIOPServerWorkerThreaded::Dispatcher::run() () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libebus.so.3.3.2.7
#37 0x00002b7896544eec in Etc1001206::JTCThread::_JTC_startThreadHook() () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libetc.so.1.0.12.6
#38 0x00002b7896545048 in _JTC_threadAdapter () from /apps/bi4/sap_bobj/enterprise_xi40/linux_x64/libetc.so.1.0.12.6
#39 0x0000003dca4077f1 in start_thread () from /lib64/libpthread.so.0
#40 0x0000003dc9ce5ccd in clone () from /lib64/libc.so.6

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Environment

  • SAP BusinessObjects Business Intelligence Platform BI 4.0
  • Linux
  • Unix

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

Bug repeng ic3Cursor GetUIReference , KBA , BI-RA-WBI , Web Intelligence , Problem

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