SAP Knowledge Base Article - Preview

1830196 - Wrong Information in SolMan Incident When Creating a Message from Managed Systems

Symptom

  • IBase Component is not automatically filled when a message is created from managed system to solution manager
  • IBase Component not determined when creating a support incident from managed systems.
  • Reported by and Sold-to Party partners not populated
  • Wrong installation number in SAP Collaboration AB when a message is created from managed system to solution manager

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP Solution Manager 7.0
  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.0 ; SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

IBase, IBase Component, Create Support message, Incident, IBase not found, IBase not determined, IBase missing, reporter, Managed system, satellite system, SolMan, BCOS_CUST, TST_CUS, Installation Number, Wrong Installation Number, SAP Collaboration , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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