SAP Knowledge Base Article - Preview

1829650 - HTTP Status 500 when open IS application from BI launch pad, - SAP Information Steward 4.1 SP1

Symptom

  • Cannot open Information Steward application from  BI launch pad
  • The following error is produced:

HTTP status 500 error
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.

exception

 java.lang.RuntimeException: org.apache.jasper.JasperException: java.lang.NullPointerException
 com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:254)
 com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
 com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:166)


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Environment

  • SAP Business Intelligence platform "BI" 4.0 SP4
  • SAP Information Steward "IS" 4.1 SP1
  • Tomcat 6
  • Supported Windows platform

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP Information Steward 4.1

Keywords

IS, open, BI launch pad, HTTP 500 , KBA , EIM-IS-SVR , Information Steward - Administration/Server , Bug Filed

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